At Digilab, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

1.1. Personal Information

This includes any information that can be used to identify you, such as your:

• Name
• Email address
• Phone number
• Company name
• Billing and shipping addresses
• Payment information (collected securely through our payment providers)

1.2. Non-Personal Information

This includes technical data that cannot be used to identify you, such as:

• Browser type and version
• IP address
• Pages visited on our website
• Time and date of visits
• Interaction with our online services

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide the products and services you request, process orders, and complete transactions.
• Communication: To respond to your inquiries, send order confirmations, service updates, and marketing communications (with your consent).
• Personalization: To enhance your experience by offering tailored content, services, and product recommendations.
• Site Improvement: To monitor and analyze website usage for technical purposes and to improve our website functionality and user experience.
• Legal Compliance: To comply with legal obligations, including fraud prevention and protection of our rights.

3. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, delivery partners, and IT support. These providers are bound by confidentiality agreements and are only allowed to use your information to fulfill the specific tasks we’ve assigned to them.
• Legal Requirements: We may disclose your information to comply with legal obligations, such as court orders, subpoenas, or requests from government authorities.
• Business Transfers: If Digilab undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the applicable privacy laws.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small text files stored on your device when you visit certain web pages. They allow us to:

• Remember your preferences and actions over time
• Understand how you interact with our website
• Analyze website traffic and user behavior for optimization purposes

You can manage or disable cookies through your browser settings, though doing so may limit certain functionalities on our site.

5. Data Security

We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL (Secure Socket Layer) encryption for data transmission
• Regular security assessments and audits
• Restricted access to personal data to authorized personnel only

However, no method of online transmission or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights concerning your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You have the right to correct any inaccuracies in your personal information.
• Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

7. Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites, which are not governed by this Privacy Policy. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Digilab
Email: info@digilabuae.com
Phone: +971 50 594 1799